Document, review and enter order information into operating platforms
Recognize cost of services, adhere to margin guidance and assign appropriate pricing as required
Prioritize, schedule and communicate order requirements with approved service providers in accordance with agreement requirements and customer expectations
See that all services requested are properly carried out with respect to time parameters, technical procedures, customer service and pricing
Monitor and report on the progress of each order; accurately document changes to order information, scopes of work and pricing
Assist with order escalations in accordance with department guidelines
Follow the order completion process through receipt of all required paperwork, documentation of customer feedback and execution of invoicing procedures in operating platforms
Maintain a professional relationship with clients and service providers through the use of efficient communication
Understand and adhere to standard operating procedures
Ensure proper use of field applications on all orders
Perform other duties and projects as assigned
SKILLS & EXPERIENCE
Qualifications:
High school diploma required
Associates or Bachelors Degree preferred
Experience:
Relevant experience in work scheduling, dispatching or high-volume customer service is desired
Skills:
Understanding the fundamentals of coordinating resources is preferred
Well organized and detail oriented with the ability to work autonomously in a high-volume work environment
Proficient verbal and written communication skills
Ability to identify problems independently and formulate preliminary resolutions
Strong interpersonal and relationship-building skills
Computer familiarity in the use of email. G-Suite and Salesforce experience is a plus
Basic math skills needed to determine job costing, discounting and calculating profit margins are required
Ability to obtain detailed knowledge of services and technical applications
Ability to interact daily with both clients and service providers on problem solving is a must