Snap Install

MAIN DUTIES/RESPONSIBILITIES:

• Document, review and enter order information into operating platforms
• Recognize cost of services, adhere to margin guidance and assign appropriate pricing as required
• Prioritize, schedule and communicate order requirements with approved service providers in accordance with agreement requirements and customer expectations
• See that all services requested are properly carried out with respect to time parameters, technical procedures, customer service and pricing
• Monitor and report on the progress of each order; accurately document changes to order information, scopes of work and pricing
• Assist with order escalations in accordance with department guidelines
• Follow the order completion process through receipt of all required paperwork, documentation of customer feedback and execution of invoicing procedures in operating platforms
• Maintain a professional relationship with clients and service providers through the use of efficient communication
• Understand and adhere to standard operating procedures
• Ensure proper use of field applications on all orders
• Perform other duties and projects as assigned

SKILLS & EXPERIENCE

Qualifications:

• High school diploma required
• Associates or Bachelors Degree preferred

Experience:

• Relevant experience in work scheduling, dispatching or high-volume customer service is desired

Skills:

• Understanding the fundamentals of coordinating resources is preferred
• Well organized and detail oriented with the ability to work autonomously in a high-volume work environment
• Proficient verbal and written communication skills
• Ability to identify problems independently and formulate preliminary resolutions
• Strong interpersonal and relationship-building skills
• Computer familiarity in the use of email.  G-Suite and Salesforce experience is a plus
• Basic math skills needed to determine job costing, discounting and calculating profit margins are required
• Ability to obtain detailed knowledge of services and technical applications
• Ability to interact daily with both clients and service providers on problem solving is a must