Project Coordinator

SNAP Digital Dispatch · Maple Grove, Minnesota
Department SNAP Digital Dispatch
Employment Type Fulltime - Regular
Minimum Experience Entry-level
Compensation $16.00 - $20.00

MAIN DUTIES/RESPONSIBILITIES:


  • Document, review and enter order information into operating platforms
  • Recognize cost of services, adhere to margin guidance and assign appropriate pricing as required
  • Prioritize, schedule and communicate order requirements with approved service providers in accordance with agreement requirements and customer expectations
  • See that all services requested are properly carried out with respect to time parameters, technical procedures, customer service and pricing
  • Monitor and report on the progress of each order; accurately document changes to order information, scopes of work and pricing
  • Assist with order escalations in accordance with department guidelines
  • Follow the order completion process through receipt of all required paperwork, documentation of customer feedback and execution of invoicing procedures in operating platforms
  • Maintain a professional relationship with clients and service providers through the use of efficient communication
  • Understand and adhere to standard operating procedures
  • Ensure proper use of field applications on all orders
  • Perform other duties and projects as assigned


SKILLS & EXPERIENCE


Qualifications:


  • High school diploma required
  • Associates or Bachelors Degree preferred


Experience:


  • Relevant experience in work scheduling, dispatching or high-volume customer service is desired


Skills:


  • Understanding the fundamentals of coordinating resources is preferred
  • Well organized and detail oriented with the ability to work autonomously in a high-volume work environment
  • Proficient verbal and written communication skills
  • Ability to identify problems independently and formulate preliminary resolutions
  • Strong interpersonal and relationship-building skills
  • Computer familiarity in the use of email.  G-Suite and Salesforce experience is a plus
  • Basic math skills needed to determine job costing, discounting and calculating profit margins are required
  • Ability to obtain detailed knowledge of services and technical applications
  • Ability to interact daily with both clients and service providers on problem solving is a must

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  • Location
    Maple Grove, Minnesota
  • Department
    SNAP Digital Dispatch
  • Employment Type
    Fulltime - Regular
  • Minimum Experience
    Entry-level
  • Compensation
    $16.00 - $20.00