Assistant Project Manager

SNAP Digital Dispatch · Maple Grove, Minnesota
Department SNAP Digital Dispatch
Employment Type Fulltime - Regular
Minimum Experience Mid-level
Compensation $40,000 - 47,500

MAIN DUTIES/RESPONSIBILITIES: 


  • Manage the order entry and completion procedures in operating platforms with respect to both internal and external requirements.
  • Respond to bid requests, recognize cost of services, adhere to margin guidance, negotiate with clients when necessary and assign appropriate pricing as required.
  • Prioritize, schedule and communicate order requirements with approved service providers in accordance with agreement requirements and customer expectations.
  • Coordinate external resources for proper execution of all services requested with reference to time parameters, technical procedures, customer service and pricing.
  • Monitor and report on the progress of each order; communicating and documenting the progress both internally and externally as required.
  • Manage order escalations and provide support to both clients and field teams in accordance with department guidelines.
  • Maintain a professional relationship with clients and service providers through efficient communication and development of a general understanding of services offered.
  • Participate in projects, programs, training, and action plans to meet department goals.
  • Understand and adhere to standard operating procedures.
  • Ensure proper use of field applications on all orders.
  • Perform other duties and projects as assigned by Supervisor.


SKILLS & EXPERIENCE 


Qualifications: 


  • High school diploma required.
  • Associates or bachelor’s degree preferred.
  • Off-hour availability is required on a limited basis.


Experience:


  • Two years’ experience in work scheduling, dispatching or high-volume customer service is desired.


Skills:


  • Understanding the fundamentals of coordinating resources and timeline applications is preferred.
  • Adaptable.
  • Well organized, detail oriented and analytical; with the ability to work autonomously in a high-volume work environment.
  • Strong verbal and written communication skills.
  • Proficient critical thinking; with the ability to identify problems and formulate decisions independently.
  • Strong interpersonal and relationship-building skills.
  • Computer proficiency in the use of email and Microsoft Office.  G-Suite and Salesforce experience is a plus.
  • Basic math skills needed to determine job costing, discounting and calculating profit margins are required.
  • Ability to obtain detailed knowledge of services and technical applications.

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  • Location
    Maple Grove, Minnesota
  • Department
    SNAP Digital Dispatch
  • Employment Type
    Fulltime - Regular
  • Minimum Experience
    Mid-level
  • Compensation
    $40,000 - 47,500